When accessing your email from outside the district, the simplest way to do this is to use Outlook Web Access (OWA). To access OWA, you can typically type in the address mail.npenn.org into your Interent browser address bar.
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You will need to use your regular Windows login and password to access OWA.
If you have difficulty reaching OWA, please use this link to access OWA:
There are an infinite number of variables that could contribute to your difficulty accessing OWA, however, some common troubleshooting tips include:
Try restarting your computer.
Make sure that you are not entering a www a the beginning of the web address (the address is mail.npenn.org, NOT www.mail.npenn.org).
Be sure you are able to connect to other web sites.
Make sure you are able to connect to other websites that begin with HTTPS, instead of just HTTP (https://www.google.com/adsense is a random example you can try). Make sure your CAPS lock key is not on.
If you are using a laptop, make sure your NUM locks key is not on .
Verify that if you have any Proxy settings in your browser, they are appropriate. (In Internet Explorer, to check proxy settings click Tools, Internet Options, Connections, LAN Settings. Typically, the “Use a proxy server…” setting is not checked).
Verify that you do not have a pop-up blocker turned on.
If you are using Internet Explorer and have another browser installed (i.e. Firefox or Opera) you may want to try to use that browser.
Although you should not need to, you may want to try using NPSD\username rather than simply your username when logging in.
Please be sure you have all the critical updates for your operating system installed.
Please make sure you have the latest virus definitions installed for your antivirus software and have recently run a complete scan and cleaning of your computer.
Please make sure you have the latest spyware definitions installed and have recently scanned and cleaned your computer.
